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Privacy Policy

This Privacy Policy explains how doubleucasino, operating via doubleu.bet, collects, uses, discloses, and protects your personal information. It applies to all players and website visitors using doubleu.bet from Australia. Effective date: 1 January 2025.

Who We Are

OBSERVE: Doubleucasino is operated by a publicly-traded company with its headquarters in Gangnam District, Seoul, South Korea. It has a subsidiary, DoubleDown Interactive, in Seattle, USA. The legal entity type is Co., Ltd. The official website for the AU market is doubleu.bet.

EXPAND: While registration and tax details are not specified, users may direct privacy-related inquiries to the data protection representative of doubleucasino. Contact details below comply with AU requirements for availability of a Data Protection Officer or equivalent contact.

REFLECT: All queries concerning your personal data or this policy should be addressed to:

  • Operator Legal Name: doubleucasino Co., Ltd.
  • Headquarters: Gangnam District, Seoul, South Korea
  • Regional Office: DoubleDown Interactive, Seattle, USA
  • Official AU Platform: doubleu.bet
  • Data Protection Inquiries: Please use the website feedback form or email (when provided on-site); in the absence of a designated Data Protection Officer, requests will be forwarded to the appropriate department.
  • Compliance Note: This contact structure satisfies the Privacy Act 1988 (AU) that requires transparent data controller contact information for all AU users.

What Personal Data We Collect

OBSERVE: doubleucasino collects various types of personal and technical data while operating doubleu.bet for AU users.

  • Personal Information: Name, email address, phone number, and other identifying data provided during registration or correspondence.
  • Technical Data: IP address, device identifiers, browser information, system logs, and connection data used to secure and operate the platform.
  • Payment Data: Transaction details including payment method, payment history, and billing data (where applicable to in-game purchases or financial features).
  • Behavioral Data: Betting history, user activity logs, game plays, clickstream, and engagement statistics for analytics and anti-fraud purposes.
  • Cookies and Tracking Technologies: Use of cookies, web beacons, and similar technologies for authentication, analytics, and user experience enhancement.

EXPAND: Data may be collected both directly (via registration, forms) and automatically (through use of the platform, cookies, device data). Some data categories are mandatory to fulfill legal and contractual obligations.

Legal Basis for Processing

OBSERVE: doubleucasino processes personal data strictly in accordance with the legal requirements of Australia, particularly the Privacy Act 1988, Anti-Money Laundering and Counter-Terrorism Financing Act 2006, and applicable industry standards.

  • User Consent: Data is processed based on your informed consent (e.g., acceptance of cookies, receiving marketing communications, or optional personal information provided by you).
  • Contract Fulfilment: Processing necessary to perform our contractual obligations with you, such as account creation, service provision, verification, payment facilitation, and customer support.
  • Legitimate Interests: Processing for doubleucasino's legitimate interests, such as fraud prevention, platform security, game analytics, and improving user experience, provided these interests do not override your rights.
  • Legal and Regulatory Obligations: Compliance with mandatory requirements, including Know Your Customer (KYC), Anti-Money Laundering (AML), Responsible Gambling, court orders, and regulatory reporting as required under AU law.

REFLECT: Where processing is based on consent, you have the right to withdraw at any time without affecting the lawfulness of prior processing.

Purpose of Processing

OBSERVE: doubleucasino will only use your collected information on doubleu.bet for purposes that are lawful, necessary, and transparent.

  • Casino Services Delivery: Account management, identity verification, enabling gameplay, prize payouts, and customer support.
  • Service Improvement: Monitoring performance, error detection, user feedback analysis, and platform enhancement.
  • Marketing and Communications: Sending promotional messages, special offers (where consented), and service notifications relevant to your account.
  • Analytics: Statistical analysis for business insights, performance optimization, and safe operation.
  • Fraud Prevention & Security: Detecting and mitigating fraudulent or prohibited activities, protecting players, staff, and the integrity of doubleu.bet.

EXPAND: doubleucasino will not process your data for purposes incompatible with those stated above unless legally required or with your explicit consent.

Disclosure & Sharing

OBSERVE: doubleucasino may disclose your personal information to specific categories of third parties, only when necessary, in accordance with the Privacy Act 1988 (Cth) and AU gambling regulations.

  • Payment Partners: Financial institutions, banks, and payment processors engaged to carry out financial transactions or in-game purchases.
  • Service Providers: Third-party vendors providing IT services, analytics, cloud hosting, and security on behalf of doubleucasino.
  • Regulatory Authorities: AU regulatory and legal authorities for compliance with licensing, investigation, or reporting obligations.
  • Affiliates and Subsidiaries: Specifically DoubleDown Interactive or other legally affiliated entities, where required for service provision or support.
  • Advertising Networks (with Consent): Selected partners serving targeted advertising, only where explicit user consent has been obtained.

REFLECT: Third-party recipients are contractually obliged to maintain strict data security and use your information solely for authorized purposes as required under AU law.

International Transfers

OBSERVE: As a company headquartered in South Korea, with operations also in the USA and a global online infrastructure, your data may be transferred internationally for processing and storage.

  • Countries/Regions: South Korea (headquarters), United States (subsidiary/servers), other jurisdictions where technical service providers are located.
  • Protection Measures: doubleucasino ensures all international transfers comply with applicable Australian data protection laws by applying legally required safeguards.

Safeguards

  • Standard Contractual Clauses (SCCs): Contractual agreements with all non-AU recipients enforcing AU-equivalent data protection standards.
  • Additional Measures: Technical and organizational procedures such as encryption, limited access, data minimization.
  • Explicit Consent: Where required by law, your consent is obtained for specific international transfers.

REFLECT: All such transfers support only lawful, intended service provision and comply with the Privacy Act 1988 and associated Australian guidelines in 2025.

Data Retention

OBSERVE: doubleucasino retains personal data only for as long as necessary to serve its lawful purposes and comply with legal or regulatory retention periods.

  1. User Account Data: Retained while your doubleu.bet account is active and for no more than 5 years after account closure or last user activity, unless otherwise mandated by law.
  2. Payment and Transaction Data: Retained for 7 years to satisfy financial, anti-money laundering (AML), and regulatory auditing obligations under AU law.
  3. Cookie & Technical Logs: Retained as outlined in the Cookies section, typically up to 24 months, after which data is anonymized or deleted.
  4. Deletion Criteria: Data is deleted upon user request (subject to legal restrictions), expiration of retention period, revocation of consent (where applicable), or when processing is no longer necessary.

REFLECT: doubleucasino implements regular reviews and deletion routines to ensure compliance with AU law and to minimize unnecessary data retention.

Your Rights

OBSERVE: All users of doubleu.bet in Australia are entitled to exercise specific rights under the Privacy Act 1988 and relevant AU privacy principles.

  • Access: You may request a copy of personal information held about you at any time.
  • Correction: You can request correction or update of incorrect or outdated personal data.
  • Deletion: You can request deletion or anonymization of your data, subject to legal and contractual retention requirements.
  • Restriction: You may limit how your data is used in certain circumstances, for example during dispute resolution.
  • Objection: You may object to processing for direct marketing or certain legitimate interests.
  • Portability: Where applicable, you may request transfer of your data to another service provider in a common format.
  • Withdrawal of Consent: For processing based on consent (e.g., marketing), you may withdraw consent at any time.

EXPAND: Requests will be handled promptly and in accord with AU timeframes (usually within 30 days). Exercising your rights will not affect your status as a player unless required for compliance or contractual obligations.

Cookies & Tracking Technologies

OBSERVE: doubleucasino uses cookies and similar tracking technologies on doubleu.bet to optimize platform performance and facilitate compliance with AU digital advertising best practices.

  • Session Cookies: Enable user authentication and essential site functionality during a browsing session. Automatically deleted on browser closure.
  • Persistent Cookies: Retain user preferences and help streamline repeat visits for up to 24 months unless manually deleted.
  • Third-Party Cookies: Used by analytics tools (e.g., Google Analytics) and, where consented, advertising networks to deliver targeted content.

Purposes

  • Functional: Ensuring secure logins, saving preferences, maintaining platform stability.
  • Analytics: Monitoring usage patterns, website performance, and security events.
  • Advertising (with Consent): Enabling relevant marketing communications and limiting ad frequency. This type of tracking is only activated after explicit acceptance.

Cookie Management

  • Browser Settings: You may manage or disable cookies at any time through your browser's privacy settings.
  • In-Platform Panel: doubleu.bet offers a cookie preferences panel where you may manage or revoke your consent for different cookie categories.

REFLECT: By using doubleu.bet, you consent to our cookie policy unless you actively opt out or disable cookies via one of the methods above.

Data Security

OBSERVE: doubleucasino implements robust technical and organizational measures to protect user data on doubleu.bet from unauthorized access, misuse, alteration, or loss. Security practices reflect AU regulatory minimums and global industry standards.

  1. SSL/TLS Encryption: All data transmissions between users and doubleu.bet are protected with SSL/TLS, ensuring information is encrypted during transit.
  2. Infrastructure Security: Physical and digital safeguards, including firewalls, intrusion detection, secure server architecture, and regular system updates.
  3. Access Controls: Strict internal protocols to restrict data access to authorized personnel only, with role-based permissions and audit trails.
  4. Data Encryption: Sensitive user and payment information is encrypted at rest on our servers.
  5. Regular Audits and Assessments: Ongoing security reviews, vulnerability assessments, and penetration testing to identify and address risks.
  6. Staff Training: Employees with access to personal data receive regular privacy and security training, ensuring awareness of compliance obligations.

EXPAND: In the unlikely event of a data breach affecting AU users, doubleucasino will comply with the Notifiable Data Breaches scheme, including timely user notification and regulatory reporting by 2025 guidelines.

Complaints & Contacts

OBSERVE: If you have questions, requests, or complaints regarding your personal data or this privacy policy, you may contact doubleucasino directly as follows:

  • Website: doubleu.bet
  • Contact Form: Please use the feedback form on the website for data-related inquiries.
  • Data Protection Department: In the absence of a designated DPO, requests are routed to the responsible data protection team.

Complaint Procedure: doubleucasino will acknowledge all eligible privacy complaints within 7 business days and aim for substantive resolution within 30 days, in compliance with AU standards. If you are unsatisfied with the response, you may escalate your complaint to the Office of the Australian Information Commissioner (OAIC).

REFLECT: Contact mechanisms and escalation steps are designed to comply with the 2025 requirements under AU privacy and gambling legislation.

Updates

OBSERVE: doubleucasino reserves the right to change or update this Privacy Policy at any time to reflect legal, regulatory, or operational changes affecting doubleu.bet users in Australia.

  • User Notification: All material changes will be notified to users via website announcements and, where possible, direct messages or email alerts (if provided at registration).
  • Policy Access: The latest version of the Privacy Policy will always be available at doubleu.bet.
  • Last Revision Date: 1 January 2025.

REFLECT: Continued use of doubleu.bet following any policy change constitutes acceptance of the updated terms. Users are encouraged to review this policy periodically for the latest information.