Terms & Conditions

These Terms govern your relationship with the operator of the doubleucasino online platform accessible via doubleu.bet. By accessing or using any services provided on or through doubleu.bet, you agree to these Terms, which become effective from 1 January 2025. Please read these Terms carefully before using the site.

Definitions

OBSERVE: Critical terms integral to legal clarity and user comprehension identified.
EXPAND: Explicitly delineate roles, actions, and legal definitions aligned with AU standards.
REFLECT: Each term is precisely defined for consistent legal and operational interpretation.

• Operator: The entity responsible for the operation of doubleucasino via doubleu.bet, with headquarters in Gangnam District, Seoul, South Korea and a regional presence in Seattle, USA (DoubleDown Interactive).
• User/Player: Any individual who registers an account or accesses the services of doubleucasino on doubleu.bet.
• Account: The unique registration established by a User on doubleu.bet for participation in games and related activities.
• Bet: A monetary or virtual wager placed by a User in accordance with the rules of the relevant game on doubleucasino.
• Bonus: A promotional offer which may include additional funds, free spins, or other rewards extended to Users under specified terms.
• Wager: Any stake placed by a User using their account balance, including the use of bonuses subject to wagering requirements.
• Promotion: Any event, bonus, or offer made available to Users as per doubleucasino's discretion.

Account Registration

OBSERVE: AU regulatory minimum age, AML/CTF obligations, user data accuracy, and secure on-boarding.
EXPAND: Incorporate KYC (Know Your Customer) requirements, digital identity checks, and data integrity measures.
REFLECT: Clear stepwise registration process and related obligations established.

1. Eligibility: Users must be at least 18 years of age and legally permitted to use online gambling services under AU law. The operator reserves the right to request documental proof of age and identity at any point.
2. Registration Process: Creation of an account at doubleu.bet requires submission of accurate personal data, email verification (by 2025-standard secure digital code), and acceptance of these Terms. All Users must complete KYC by supplying government-issued identification and proof of address. Where required, further AML/CTF checks apply.
3. User Obligations: Users are obliged to:
   • Provide truthful, current, and complete information during registration and throughout account usage
   • Maintain security of account credentials and avoid sharing passwords with third parties
   • Promptly notify doubleucasino (via the channels in the Contact Information section) of any unauthorised use or compromise of their account
4. Single Account Policy: Each User may only hold one account. Duplicate accounts may result in suspension or termination.
5. Data Accuracy: The operator may suspend, limit, or terminate accounts where false or misleading information is suspected or detected.

Betting & Gameplay Rules

OBSERVE: Standard betting limits, AU fairness obligations, responsible gambling principles, and user conduct mandates.
EXPAND: Define explicit rules for bet placement, modification, cancellation, and live interaction.
REFLECT: Section structured for clarity, legal sufficiency, and player safety.

1. Placing Bets:
   • Bets can only be placed by Users with sufficient balance and an active account on doubleu.bet.
   • Minimum and maximum bet amounts are specified within each game's information page; AU regulations require clear disclosure.
   • Bets are only valid once confirmed by the system and cannot be withdrawn or altered post-confirmation, unless technical errors are proven (see Limitation of Liability).
2. Bet Cancellation & Modification:
   • Bets placed in error due to operator-side technical malfunction will be reviewed and, where justified, refunded or voided at operator discretion and in compliance with AU rules.
   • User requests to cancel bets post-placement will not be entertained except in cases of manifest system error.
3. Conduct & Chat Rules:
   • Abusive, defamatory, threatening, or fraudulent behavior in live casino, chat rooms, or any game-related forum is strictly prohibited. Violations may result in immediate suspension, with full prohibition on further play and potential account closure.
   • All in-game and communication activity is monitored for integrity, fairness, and compliance in accordance with AU gambling regulations.

Regional Compliance Note: AU law mandates player protection, real odds disclosure, and anti-collusion measures. Rules are designed for compliance and player well-being through 2025.

Bonus Terms

OBSERVE: Complexities of bonus activation, wagering requirements, timelines, and fair-play anti-abuse regimes.
EXPAND: Include AU-compliant explanation of bonus use, wagering multipliers, and promotional integrity.
REFLECT: Bullet-pointed summary ensures all protective clauses and regulatory obligations are addressed with System 2 rigour.

• Bonus Activation: Bonuses must be activated as specified in each promotion (e.g., by entering a code or meeting a deposit threshold) and are credited to Users' bonus balances accordingly. All bonus offers are subject to availability and may be withdrawn or modified at operator's discretion, with notice as required by law.
• Wagering Requirements & Timeframes:
  • Wagering requirements specify the number of times a bonus amount must be wagered before withdrawal (e.g., 25x bonus amount, unless otherwise notified), valid until at least 31 December 2025.
  • All bonuses are subject to a maximum real money conversion limit (e.g., $5,000 AUD, unless otherwise stated).
  • Failure to meet wagering requirements within the stated timeframe (typically 30 days from crediting) will result in bonus and any related winnings being forfeited.
• Prohibited Actions:
  • Engaging in minimal risk betting, manipulation of bonus mechanics, or combining bonuses in a way not expressly permitted is prohibited and will result in forfeiture of bonuses and potential account closure.
  • Bonuses may not be used in conjunction with other promotions unless explicitly stated in the promotional terms.
  • Participation in certain games may be restricted when using bonus funds. See individual offer terms.

Regional Compliance Note: All bonus terms are designed to comply with the current and forecasted AU online gambling promotional codes for 2025.

Payments & Withdrawals

OBSERVE: Regulatory mandates for payment processing, customer protection, and transaction transparency in AU.
EXPAND: Include all accepted payment methods, limits, typical timeframes, and user obligations.
REFLECT: Systematic presentation of all financial procedures and legal safeguards.

1. Deposits:
   • Doubleucasino accepts deposits via credit/debit cards, major e-wallets (e.g., PayPal, Skrill), and, where permitted by law, cryptocurrencies. Only payment methods registered in the User's name may be used. Bank details may be required for high-value transactions, in line with AU AML/CTF regulation.
   • Minimum deposit: $20 AUD. Deposits are credited instantly or within up to 60 minutes unless technical delays occur.
2. Withdrawals:
   • Withdrawals are conducted via the same payment method used for deposit where possible and in compliance with AU legal requirements. Additional ID verification may be required for withdrawals exceeding $2,000 AUD or for cumulative withdrawals above $10,000 AUD in any 30-day period.
   • Processing time: typically within 72 hours of approval, subject to banking partner timescales. Operator aims for 80% of withdrawals to be completed within 24 hours by 2025.
   • Maximum single withdrawal: $10,000 AUD unless otherwise agreed and supported by documentation.
   • Operator does not charge withdrawal fees; however, third-party provider fees may apply.
3. Refunds:
   • Refunds of bets or bonuses will be considered only where technical or administrative error is proven, assessed on a case-by-case basis. No refunds are processed for completed wagers or bonus play, except as required by Australian Consumer Law.

Regional Compliance Note: All payment practices ensure adherence to AU anti-money laundering and responsible gaming laws through 2025.

Limitation of Liability

OBSERVE: AU requirements for fairness, operator duty of care, consumer law mandated disclaimers.
EXPAND: Legally binding caps on operator obligations, exclusions, and user protections specified.
REFLECT: Clearly stating boundaries of liability with System 2 scrutiny.

• Operator Obligations: doubleucasino, via doubleu.bet, ensures reasonable skill and care in operating all games, strives for the accuracy of results, and maintains transparent gaming operations as required under AU regulations.
• Limitations:
  • The operator is not liable for interruptions, delays, or technical failures beyond reasonable control, including internet/network faults, third-party system disruptions, or force majeure.
  • Total liability for any claim (regardless of legal theory) is capped at the amount of the bet or wager in question, except where expressly mandated otherwise by applicable AU law.
  • The operator is not responsible for losses arising from unauthorized account access unless solely due to operator negligence.
  • This clause does not affect statutory rights of Users under the Australian Consumer Law, including guarantees not capable of exclusion by law.

Intellectual Property Rights

OBSERVE: Copyright and licensing for all digital content via doubleu.bet.
EXPAND: Clarify user restrictions in accordance with global and AU copyright frameworks.
REFLECT: Prevent all forms of unauthorized copying or commercial exploitation.

• Ownership: All content, game software, graphics, branding, and other materials accessible on doubleu.bet are the exclusive property of doubleucasino or its licensors and are protected by international and Australian copyright, trademark, and related laws.
• Restrictions: Users are prohibited from:
  • Copying, reproducing, redistributing, translating, modifying, or reverse engineering any content or software from doubleu.bet without prior written authorization from the operator
  • Using any part of the website or platform for commercial purposes without a valid licence
  • Breach of this clause may result in immediate account termination and legal action

Privacy & Data Protection

OBSERVE: AU Privacy Act, data controller obligations, and data subject rights.
EXPAND: Reference standalone privacy policy, assure proper processing.
REFLECT: User informed of data handling in accordance with applicable laws.

All personal data provided to or collected by doubleucasino via doubleu.bet is processed pursuant to the Privacy Policy, compliant with the Australian Privacy Act 1988 (Cth) as updated through 2025. Users are encouraged to review the full Privacy Policy for detailed information on data collection, storage, processing, and User rights, including access, correction, and deletion requests.

Changes to Terms

OBSERVE: AU legal standard for contract modification and user notification.
EXPAND: Multiple digital notification mechanisms, explicit opt-out right.
REFLECT: Systematic, transparent update process.

• Notices: doubleucasino will notify Users of any material changes to these Terms via:
  • Banner or pop-up announcements on doubleu.bet
  • Direct email notification to the address registered with the User account
  • Publication of the revised Terms on the doubleu.bet website, with the updated effective date (latest version always updated through 2025)
• User Options: Continued use of doubleu.bet following notice constitutes acceptance of the revised Terms. If a User disagrees with any update, they may discontinue use of all services and request account closure in accordance with the Termination & Suspension section below.

Termination & Suspension

OBSERVE: AU requirements for account closure, fair refunding, and due process.
EXPAND: Include all justifiable grounds and user notification procedures.
REFLECT: Ensures legal validity and user protection in line with Australian standards.

1. Grounds for Suspension/Termination: The operator may suspend or terminate accounts:
   • For suspected breach of these Terms, illegal activity, or provision of false information
   • For inactivity extending 24 months or longer
   • In compliance with regulatory orders or legal obligations
2. Process: The User will be notified of the suspension or termination via the email registered on their doubleu.bet account, with the reason and effective date provided.
3. Refunds of Funds: Upon valid termination, any remaining account balance (excluding bonuses or funds tied to violations) will be refunded to the User using their most recent payment method, subject to identity verification and AML/CTF checks. Processing will typically conclude within 14 business days as per AU standard.
4. User-Initiated Closure: Users may request closure of their account at any time by contacting customer support and completing the prescribed account closure process.

Governing Law & Jurisdiction

OBSERVE: Jurisdictional clarity for cross-border user base, arbitration and court options under AU consumer law.
EXPAND: Dispute resolution channels and governing legal framework.
REFLECT: Authoritative legal reference in line with industry best practice.

• Governing Law: These Terms are governed by the laws of the State of New South Wales, Australia, and the applicable federal laws in force throughout 2025.
• Jurisdiction: Any dispute arising from or relating to these Terms, or the operation of doubleu.bet, shall be subject to the exclusive jurisdiction of the courts of New South Wales, unless an alternative dispute resolution mechanism (mediation or arbitration) is mutually agreed by the parties in writing.
• Consumer Rights: Nothing in this section affects the User's statutory rights to seek remedies, make complaints, or pursue action before the relevant Australian authorities.

Contact Information

OBSERVE: All provided and publicly-available contact data for customer and legal liaison.
EXPAND: Structure for clarity, ensuring prompt user recourse.
REFLECT: Complete, up-to-date, and legislatively compliant contact information.

• Website: https://doubleu.bet
• Headquarters Address: Gangnam District, Seoul, South Korea
• Regional Office: Seattle, USA (DoubleDown Interactive subsidiary)
• Email: To contact customer support or the legal department, please use the secure web form on doubleu.bet/contact or consult the website for up-to-date department-specific email addresses. (No direct email or phone currently publicly listed.)
• Authorised Representative: Liam Parsons, Legal Content Officer

Regional Compliance Note: In compliance with AU law, all customer enquiries will be acknowledged within 48 hours and, where possible, resolved within 14 days. Users with unresolved complaints may escalate to the Australian Communications and Media Authority (ACMA) or local consumer protection agencies as appropriate.